8DOL TERMS AND CONDITIONS OF SERVICE

Welcome to 8DOL (8 days online) website and our applications (each our "Service"). This page (together with the documents referred to on it) tells you the terms and conditions of use of our website & app. Please read these terms and conditions carefully before ordering any items from our app. By accessing our site or app and placing an order you agreed to be bound by these terms and conditions and our terms of use policy.

If you have any questions relating to these terms and conditions please contact support@8dol.co.uk before you place an order. If you do not accept these terms and conditions in full please do not use our Service.

1. INFORMATION ABOUT US

8dol.co.uk is a website operated by 8DOL Ltd ("we" or "us" or "8DOL" or “8 Days Online), incorporated and registered in England and Wales, whose registered office is at118 Old Milton Road, New Milton, United Kingdom, BH25 6EB, United Kingdom. Our Company registration number is 11075119.

2. PURPOSE

The purpose of our Service is to provide a simple and convenient service to you, delivering grocery & convenience items to your door in under 28 minutes.. Once you have placed an order, your shop will be delivered to you by 8DOL ("8 DOL Delivery").

3. SERVICE AVAILABILITY

8DOL’s service is currently available within a prescribed delivery range of our Bournemouth  warehouse. We are currently in the process of opening additional warehouses elsewhere in the UK. Our prescribed area is to ensure that your orders reach your door within 28 minutes. If you live outside the delivery areas, a message will appear on screen notifying you that ordering online will not be possible. We do not accept orders from individuals to a post code in which we do not have a warehouse within range. Operating hours will be 11am - 10pm but subject to change.

4. ORDERS

When you place an order through our Service, it will be sent to the nearest warehouse. . You will act on your own behalf and not for any other person when you place an order with us. The contract for the supply of any order through us will be between you and 8DOL. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone number to ensure that your orders arrive to the correct location. If you do not open the door or respond to telephonic correspondence within 5 minutes of your Delivery driver physically reaching your address, the driver may leave the premises, and you will be charged for the order. Should there be an issue where we cannot fulfill an element your order we will notify you via email or phone and retain the right to refuse the order. You can let us know if you have any comments relating to your order experience or in respect of the Order or Delivery by emailing or calling us, or contacting us about your order through our Service.

6. SALE OF ALCOHOL

Persons placing an order for alcohol  must be aged 18 or over. Alcoholic beverages can only be sold and delivered to persons aged 18 or over. 8DOL operates the Challenge 25 age verification policy whereby customers who are lucky enough not to look 25 or over, will be asked by the Delivery driver to provide proof of age to show that they are aged 18 or over. By placing an order that includes alcohol, you confirm that you are at least 18 years old. The Delivery driver will refuse to deliver any alcohol to any person who does not appear, or cannot prove they are, aged 18 or over. The Delivery driver may also refuse to deliver any alcohol to any person who is, or appears to be, under the influence of either alcohol or drugs.

7. AVAILABILITY AND DELIVERY

Our aim is to ensure you get the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us, from achieving our targets in this regard. We will do our best to ensure that your Meal is delivered within 28 minutes. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by 8DOL at that time..

8. CANCELLATION

8DOL may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by 8DOL will usually be reimbursed using the same method you used to pay for your order. Any order cancelled after it has been started will be charged to you. 8DOL alone will determine whether an order has started or not.

9. PRICE AND PAYMENT

The price of any available items will be listed on our Service. Prices include VAT. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. Despite our best efforts, some of the items listed on our Service may be incorrectly priced. We will notify you Restaurant if this is the case when we verify prices as part of the order process. Payment for all items can be made by credit or debit card through our Service. Once your order has been confirmed your credit or debit card will have been authorised and the amount marked for payment. Payment is made directly to 8DOL.

Where 8DOL makes a delivery, we may at our sole discretion charge you a delivery fee which will be notified to you before you complete your order.

10. TIPS

When you place an order, you will have the option to make a discretionary payment in the form of a tip or gratuity to 8DOL in addition to the purchase price of  your order. Additional information on how 8DOL deals with tips is available on our website.

11. OUR LIABILITY

To the extent permitted by law, 8DOL provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, 8DOL shall not have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Service. In the event that 8DOL is found to be liable to you our total aggregate liability is limited to the purchase price of the Order you have paid for in your order. This does not exclude or limit in any way 8DOL’s liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

12. EVENTS OUTSIDE OUR CONTROL

No party shall be liable to the other for any delay or non-performance of its obligations under these terms arising from any cause beyond its control including, without limitation,any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in this clause 12 shall excuse the Customer from any payment obligations under these terms.

13. NO AGENCY

Nothing in these terms is intended to constitute 8DOL as your agent or authorise 8DOL to enter into any commitments for or on your behalf.

14. WAIVER

Neither you or 8DOL shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

15. SEVERABILITY

If any provision of these terms is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

16. ENTIRE AGREEMENT

These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

17. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

8DOL may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

18. LAW AND JURISDICTION

The English courts will have jurisdiction over any claim arising from, or related to, any use of our Services. These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

8DOL TERMS OF USE FOR WEBSITE AND APPLICATIONS

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website deliveroo.co.uk (our "Site") or any application we make available via an app store or otherwise (our "Service"), whether as a guest or a registered user. Please read these terms of use carefully before you start to use or Site or our Service. By accessing our Site or by using our Service, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access our Site or use our Service.

1. INFORMATION ABOUT US

8dol.co.uk is a website operated by 8DOL Ltd ("we" or "us" or "8DOL" or “8 Days Online), incorporated and registered in England and Wales, whose registered office is at118 Old Milton Road, New Milton, United Kingdom, BH25 6EB, United Kingdom. Our Company registration number is 11075119.

2. ACCESSING OUR SERVICE OR OUR SERVICES

Access to our Site and to our Service is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Site or our Service without notice (see below). We will not be liable if, for any reason, our Site or our Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts our Site or our Service, or our entire Site or Service to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact support@8dol.co.uk straight away to let us know. We can deactivate your account at any time.

3. ACCEPTABLE USE

You may use our Service only for lawful purposes. You may not use our Site or our Service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Site or our Service or any network or equipment used in the provision of our Service.

4. INTERACTIVE FEATURES OF OUR SITE

We may from time to time provide certain features which allow you to interact through our Site or our Service such as chat rooms. Generally, we do not moderate any interactive service we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive service, we will make this clear before you use the service and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

5. CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our Service (the "Contributions"), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:

6. SUSPENSION AND TERMINATION

Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

7. INTELLECTUAL PROPERTY RIGHTS

We are the owner of or the licensee of all intellectual property rights in our Site and our Service, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

8. RELIANCE ON INFORMATION POSTED

Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents.

9. OUR SITE AND OUR SERVICE CHANGE REGULARLY

We aim to update our Site and our Service regularly, and may change the content at any time. If the need arises, we may suspend access to our Site and our Service, or close them indefinitely. Any of the material on our Site or our Service may be out of date at any given time, and we are under no obligation to update such material.

10. OUR LIABILITY

We have taken every care in the preparation of our Site and our Service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Site or our Service. If we are informed of any inaccuracies on our Site or in our Service we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Site, our Service, and any website linked to our Site and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

11. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE AND USE OF OUR SERVICE

We collect certain data about you as a result of you using our Service. This is described in more detail in our privacy policy.

12. UPLOADING MATERIAL TO OUR SITE AND OUR SERVICE

Any material you upload to our Service or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

13. LINKS FROM OUR SITE

Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. JURISDICTION AND APPLICABLE LAW

The English courts will have jurisdiction over any claim arising from, or related to, a visit to our Site or use of our Services. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

15. VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. YOUR CONCERNS

If you have any concerns about material which appears on our Service, please contact support@8dol.co.uk

Voucher Terms & Conditions

  1. All discounts, vouchers or codes only apply to first orders for new customers of Deliveroo unless otherwise stated.
  2. New customers are only permitted to use one discount voucher or code when placing their first order only. Subsequent orders will then not be eligible for any new customer discounts, vouchers or codes.
  3. A new customer is defined as someone who registers, makes a meal selection and enters the discount or voucher code specified on the advert, coupon or leaflet, at checkout during their order procedure.
  4. A minimum spend is applicable in order to validate and use any discount, voucher or code.
  5. Unless otherwise stated, all discounts, vouchers or codes must be redeemed within one calendar month.
  6. Only one discount, voucher or code can be redeemed per order and each discount, voucher or code can only be used once per person.
  7. All promotional validity dates are specified on the adverts, coupons or leaflets, please refer to the summary terms on these pieces of artwork for exact and further information specific to that promotion and its promotional period.
  8. Alcohol will only be supplied to those aged 18+.
  9. Any discounts, vouchers or codes cannot be used in conjunction with any other 8DOL offer.
  10. Discounts, vouchers or codes cannot be exchanged for cash or any other alternatives and have no monetary value.
  11. Cancelled orders will invalidate the use of that code on an account. If this is a new customer discount or code, new customers will then not be eligible for any subsequent new customer discounts, vouchers or codes
  12. All discounts, vouchers and codes can only be used on one order, any remaining credit from that discount, voucher or code cannot be carried forward to any additional or subsequent orders.
  13. Discounts, vouchers or codes may be provided on a customer service basis and will be applied to the customer’s account in the form of credit which has to be used in one order.
  14. Any attempt to manipulate the system and use of discounts, vouchers or codes by use of bulk entry via third parties or syndicates, macros, ‘script’, ‘brute force’, masking identity by manipulating IP addresses, using identities other than their own or any other automated means (including systems which can be programmed to enter), will render the order and use of that discount, voucher or code invalid and may potentially lead to that account being closed down.
  15. If for any reason a discount, voucher or code becomes invalid due to technical failures or any other causes beyond the control of the 8dol, or an item becomes unavailable, 8DOL reserves the right (subject to any written directions given under applicable law) to cancel, suspend or modify the campaign that is related to that discount, voucher or code and not re-issue any additional discounts, vouchers or codes to affected customers.
  16. 8DOL reserves the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer.
  17. By redeeming the discount, voucher or code, customers agree to release 8DOL from any liability whatsoever for any claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the campaign or with the acceptance or possession of any order (except death or personal injury caused by the Promoter’s negligence, for fraud, or otherwise as prohibited by law).
  18. Normal registration and 8DOL delivery terms and conditions apply – please see these on this page for more information.
  19. 8DOL will only use the personal details supplied in customer’s accounts and orders for the administration and delivery of an order and for no other purpose unless we have your consent. 8DOL may disclose customer’s details personal information to its contractors to assist in conducting the delivery of an order or in response to a customer query. For more information on how we store customer data, please visit our Privacy Policy.

 

 

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